Returns Policy
Return Policy
Restocking Fees
A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for commercial locations and 30% for residential locations.
Returns for Commercial and Residential Customers
With a few exceptions, all regularly stocked products can be returned within 30 days of receipt as long as the product is unused and in its original packaging. We are unable to accept returns for consumable products and customizable products. Similarly, not all Special Order products or products shipped directly from the manufacturer can be returned.
Except for original payments made by wire, check, ACH, or through a leasing agreement (each an “Alternative Payment Method”), a return credit will be issued to the original payment method upon receipt and inspection of all the returned Products. If your payment was made using an Alternative Payment Method, your refund will be in the form of store credit. You will also receive a refund in the form of a store credit if we are unable to process a return to your original payment method (for example, if your credit or debit card has been closed). Regardless of the form of refund you receive, shipping charges paid at the time of checkout will not be credited along with the return. Also, an applicable restocking fee will be deducted from the amount due to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for orders delivered to commercial locations and 30% for orders delivered to residential locations. You are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
Any return requests for Special Order Products must be issued by our Customer Solutions Specialists. Click here to learn how to create a return.
Returns for Consumable Products
We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have an adequate shelf life.
Any return requests for Special Order Products must be issued by our Customer Solutions Specialists. Read the information below to learn how to create a return.
To create a return, you can log into your account online, click on “My Account”, then click on “Orders”, then select “Return Items”. You can then select the items you’d like to return. If you do not have a registered account, please contact us
We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.
A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for commercial locations and 30% for residential locations.
While we’re unable to exchange items, we can set up a Return Authorization so you can return the items you no longer need and place an order for new items